[24]7.ai Releases Virtual Agent with Integrated Conversational and  Informational Capabilities

[24]7.ai, a provider of intent-driven customer experience solutions, announced its Winter 2018 Release, which enhances the company’s flagship product [24]7 AIVA, to support both informational and conversational journeys in a single solution. This enables enterprises to handle everything from simple queries to complex interactions. The company also announced that it has more than 150 patents and patent applications, and [24]7.ai Virtual Agents handled more than 200 million inquiries in 2017, a 50% increase over the previous year.

While some questions have only one right answer, complex customer interactions require a more sophisticated conversational approach. [24]7 AIVA delivers the right solution for each journey, and automates interactions through cognitive capabilities that provide “near-human” experiences. [24]7 AIVA can leverage the same natural language understanding, predictive models, business rules, and content across both voice and digital channels. Additionally, [24]7 AIVA can connect to enterprise systems in order to personalize responses and resolve customer issues quickly without requiring a human agent.

In addition to the next generation of [24]7 AIVA, the Winter 2018 Release includes the following enhancements:

• Integration with Leading CRM and Help Desk Apps 
• Improved Reporting and Tools